As clearly stated in the California Rules of Professional Conduct, attorneys have a duty to communicate with their clients and keep their clients “reasonably informed about significant developments relating to the employment or representation.”
“A member shall keep a client reasonably informed about significant developments relating to the employment or representation, including promptly complying with reasonable requests for information and copies of significant documents when necessary to keep the client so informed.”
Properly performing the job for which the lawyer has been retained also requires him/her to take the initiative in keeping the client posted about the progress of the case [Butler v. State Bar (1986)]. “Failure to communicate with, and inattention to the needs of a client may, standing alone, constitute grounds for discipline” [Harris v. State Bar (1990)].
Filing a lawsuit could already be in itself stressful and complicated, so working with an attorney or a law firm that values professionalism and puts the needs of their clients first will minimize, if not totally eliminate, frustrations brought about by filing an action or claim.